You probably know about using YouTube for your marketing campaigns, but have you thought about using it for customer service?
According to a study conducted by Mediapost, 87% of consumers say that watching a video about a product makes them feel more confident about purchasing. If videos make such a significant impact on customers, it only makes sense that you utilize them to improve their overall experience.
While largely unexplored, providing customer service through YouTube can be the simplest way to improve user experience and customer satisfaction, by delivering easily-understood instructions and advice.
Learn how you can maximize YouTube to improve customer service below.